All orders are processed and shipped from our warehouse. Please note that processing times may be longer during holidays and sale periods.

We process orders Monday through Friday. Orders are processed within 1 to 3 business days from the order date and shipped the following business day. Please note that we do not ship on weekends.

Once an order has been placed, it cannot be canceled. If you need to modify your shipping information, please contact us as soon as possible. Once the order has been processed, no changes can be made.

How long will it take for my order to arrive?

Once your order is placed, please note that processing may take 1 to 3 business days. Subsequently, delivery time varies depending on the destination.

Estimated delivery times:

• Europe: 7-14 business days

• USA: 7-15 business days

• Canada: 7-16 business days

• Central America: 10-25 business days

• Australia / New Zealand: 10-26 business days

• Other countries: 11-30 business days

In exceptional cases, an order may take longer than usual. In such cases, delivery may take up to 40 business days.

If you experience any unusual delay in your delivery, please contact our customer service at info@primevorn.com  and we will be happy to assist you.

We appreciate your understanding and patience, and we always strive to provide you with the best possible shopping experience.

We will provide you with a tracking number so you can track your order in real-time and stay informed about the delivery status.

Is it possible to return my order?

Yes, it is.

If you are not satisfied with the products you have ordered, you have the option to return them within 30 days of receiving your order.

For the return to be approved, the order must meet the following conditions:

The order must include all parts, components, and original packaging, as received.

The product must show signs of normal use. Returns will not be accepted for damage caused by improper use.

Products where hygiene is important must be thoroughly cleaned before the return process begins.

Any product defects must be reported immediately upon receipt.

PrimeVorn reserves the right to charge the customer for return shipping costs.

The return will be processed within 7 business days of receipt. If the conditions are met, the return will be officially approved within that timeframe.

We reserve the right to refuse returns of products if we suspect they have been used or damaged through no fault of our own.

How can I return my order?

If your order meets the above conditions, you must follow these steps to initiate the return process:

Send an email to: info@primevorn.com

Make sure the email contains the following information:

Order number

Reason for return request

Photo of the product if broken or defective.

Customer's full name

Customer's address

Once your request is received, we will contact you and provide you with the return address.

Never send the return to the original sender. The correct return address will only be provided to you after you request it.

The customer is responsible for return shipping costs.

RIGHT OF WITHDRAWAL

The consumer has the right to withdraw from the contract in accordance with the following provision, provided that they are a natural person who enters into the transaction for purposes that are not primarily related to their trade, business, or profession.

Cancellation Policy

Right of Withdrawal

The withdrawal period is 14 days from the day on which you, or a third party designated by you, other than the carrier, receive the last goods.

Since our system is fully automated, orders are processed as soon as they are placed. Therefore, it is not possible to stop the delivery process once the order is confirmed, and no refunds can be made while the goods are in transit.

To exercise your right of withdrawal, you must inform Elsa Karlsson of your decision to withdraw from the contract by means of a clear statement (e.g., by email).

The right of withdrawal is considered to have been exercised once we have received the returned goods.

Return shipping costs are borne by the buyer.

Registration for deliveries in transit

Since our products are shipped from Asia, longer transit times may occur, which are beyond our control.

If the products are already in transit, it is not possible to cancel the order. In that case, please wait to receive them before returning them. However, you can inform us in advance of your intention to cancel the order.

To ensure the fastest possible return, please send us a confirmation of the return delivery.

Consequences of the right of withdrawal

If you withdraw from this contract, we will refund all payments we have received from you, excluding shipping costs and any additional costs resulting from your choice of a shipping method other than our usual and most economical shipping option.

The refund will be made without undue delay and no later than 14 days from the day on which we receive both your withdrawal notification and the returned goods.

The refund will be made using the same payment method that you used for the original transaction, unless expressly agreed otherwise. This refund does not incur any charges.

ALL RETURNS ARE SHIPPED TO OUR CENTRAL WAREHOUSE IN ASIA, WITH COSTS BORNE BY THE CUSTOMER.

RETURN POLICY:
The customer has 14 calendar days from the receipt of the product to exercise their right of withdrawal, without needing to provide a reason. Direct return costs will be borne by the customer. The product must be returned in good condition, without having been used beyond what is necessary to check its nature, characteristics, or functioning. The company may withhold the refund until the product is received or until the customer provides reliable proof of its return. In the event of a decrease in value due to improper use, damage, excessive handling, or absence of accessories, labels, documentation, or original parts, such decrease may be deducted from the refund.

EXCEPTION:

The right of withdrawal does not apply in cases excluded by law, including, but not limited to, products manufactured according to customer specifications or clearly personalized for them; products that deteriorate or expire quickly; sealed products that are not suitable for return for health or hygiene reasons and that have been opened after delivery; products that, after delivery and due to their nature, are indistinguishable from other products; packaged recordings, software, or digital products that have been opened; digital content that is not supplied on a physical medium when the provision of the service has begun with the express consent of the customer and they are aware of the loss of the right of withdrawal; services that have been fully performed with the express prior consent of the customer and they are aware of the loss of the right of withdrawal once the service has been performed; and other cases specified in applicable legislation.